Frequently Asked Questions
Do you accept walk ins?
On rare occasion, we can accept walk ins, but we typically do book in advance. We recommend booking your appt at least 2 weeks in advance. Evenings and Saturdays book up the quickest.
How early should I arrive for my appointment?
If you’ve filled out your intake forms, we recommend arriving about 10 minutes early to get checked in, grab some water, and hit the restroom prior to your start time. If you still need to fill out your forms, please arrive 15 minutes early to ensure we can get your appointment started on time.
What is your cancellation policy?
Please call or text us at least 48hrs in advance if you need cancel, reschedule, or change your appointment. Less than 48hrs is a 50% fee and less than 24hrs is a 100% fee. We email a detailed outline of our policy, including contraindications, to every client when they book their first appointment with us.
Do you offer locker rooms or robes to change into?
At our laser center, we do not have a locker room. However, for clients receiving multiple services, we do offer a robe and sandals, along with a basket for your belongings, for ease of transitioning between treatments.
At our wellness center, we do provide lockers in our restrooms for clients who wish to use them. We also provide a robe and sandals for clients receiving multiple services.
Why am I putting a card on file? Am I prepaying?
We ask for a credit card to keep on file to honor our cancellation policy. Your card will only be charged in the event you cancel or reschedule outside the allotted window. Once you arrive and receive treatment, you will be check out at the conclusion of your day with us and you are welcome to pay however you’d like.
Do you offer any discounts for first time visits, military, educators, or first responders?
We do offer first time discounts on our 60 minute float therapy session and our 30 minute infrared sauna session for anyone who has never received these services with us.
We offer 10% off for military and first responders!
We also offer wonderful discounts during teacher appreciate weeks.
Why do you need my medical history?
All of our services, including lasers, massage, facials, waxing, injectables, HRT, and advanced esthetics have contraindications. Certain medical conditions, medications, injuries, etc. can greatly impact how we might need to alter your treatment. Your health and wellness is our top priority and we want to ensure the treatment you receive is safe and effective.
How do I book a service?
You can call us at either location to book over the phone or use our “book now” to book online.
Do you accommodate groups or spa parties?
Yes! At both of our locations, with advance notice, we can accommodate spa parties or larger groups. Depending on guest count and services per guest, we will reserve the spa exclusively for you and your group. Please contact our guest service managers at [email protected] for more information.
Do your gift cards expire?
Your gift card purchased at Skin Renew is good for 5 years per Indiana state law.
How do I get a refund on my product or package?
All purchases at Skin Renew are nonrefundable. We offer samples of most all of our products to try before you commit to purchasing. We also encourage, and often times require, a consultation prior to package purchases to ensure you are making an educated decision.
What kind of laser treatments do you offer?
At our Southport Rd Laser Center we offer CO2 coolpeels, dark/age spot removal, Hollywood peels for Melasma and gentle but effective resurfacing, laser tattoo removal and microblading removal, and laser hair removal. At our Greenwood Wellness Center we offer laser resurfacing with LaseMD Ultra.
What kind of massages do you offer?
We provide Swedish, deep tissue, lava shell, warm bamboo, prenatal, and lymphatic drainage. Most massages are offered in 30, 60, 75, or 90 minutes and a variety of enhancements are available to elevate your massage.
What kind of facials do you offer?
We provide classic facials focusing on concerns such as acne and anti-aging treatments, dermaplaning, chemical peels varying from very gentle to more aggressive, hydrafacials, skin classic treatments, and a variety of enhancements to elevate your facial as well.
What other esthetic services do you provide?
In addition to laser treatments and classic facial treatments, we also offer full face and body waxings, lash lifts and tints, as well as brow laminations and tints
Who does your injectables?
We have a RN and a NP on staff who provide all of our neurotoxin injections as well as lip filler and facial filler. We believe in less is more and we can always add if needed!
